With our no hassle return policy you can return any off-the-rack or stock item within 30 days for an exchange or refund. In order to qualify you must have the item’s receipt and the product must be in new/unused condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.
Returns will be refunded to the original form of payment once the items have been received and inspected. If we are unable to refund to the original payment method, your refund will be made in the form of store credit. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
Please see the ‘Ordering Process’ policy page for the item you wish to return. Those pages will be updated separately based on manufacturer agreements.
For Aero Leather Clothing Ordering Process, CLICK HERE.
Special Holiday Window
All off-the-rack or stock orders placed after November 1st, can be returned or exchanged until January 31. Items that have been used or merchandise otherwise excluded from return under our normal Return Policy do not qualify for extended returns or exchanges under this policy.
You can request a return authorization number (RA#) by contacting one of our team members at Sales@Heritage-Moto.com.
Once approved, follow these instructions:
Once you receive your Return Authorization email, please print the included form and label if provided including it with each shipment. You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.
Be sure to retain your return tracking information. Heritage Moto is not responsible for packages lost during return shipment. You will receive a confirmation email from us when your return is processed which will include the full details of refund credited.
Online off-the-rack and stock items can be returned or exchanged In-store if you have the item’s receipt and the product is in new, unused condition. All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.
Exchanges In-store may be limited to product availability depending on store location. In certain instances your store location may refer you to online customer support for assistance in processing your return or exchange. Please note all refunds and credits will be processed by our online customer support team. If you have any additional questions regarding In-store returns please contact a team member through our customer service page.
You are responsible for the cost of shipping the item back to us. However, we will pick up the tab for shipping your new gear back to you.
Alaska, Hawaii, and International orders do not qualify for free shipping. All orders outside of the contiguous 48 US states will be charged our standard shipping rates. Oversize, hazardous, and tire fees are not waived by our Free Shipping offer. In situations involving the receipt of defective, incorrectly shipped, or damaged items email us at Sales@Heritage-Moto.com. Please Do Not Send Items C.O.D., they will be rejected.
International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. We suggest using a carrier that provides a tracking number and a signature. Customer is responsible for any applicable brokerage or customs fees.
In situations involving the receipt of defective, incorrectly shipped, or damaged items give us a call and we will pick up the tab. Please Do Not Send Items C.O.D.
Electronics, Hard Parts, Tools
Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable. Any Tool or Chemical that has been opened or seal broken is non-returnable. Open box items for which the packaging has been destroyed are not returnable.